Support Manual

M-Theory U > Support Manual

Support Manual

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Welcome to M-Theory!

We're thrilled to partner with you!

This guide is your quick reference for support, resources, and user management.

Our goal: Make working with M-Theory seamless and efficient.

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Need Tech Support?

Getting help is straightforward!

M-Theory Support Team can be reached via:

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Ordering Hardware & Software

Need new equipment or licenses? Email our Sales Team:

Please include:
  1. Items Needed: Descriptions & quantities (e.g., 2x Laptops, 5x Licenses).
  2. End User: Full name & email.
  3. Requester Info: Your details (if different).
  4. Shipping: Full delivery address.

Next Step: We'll send a quote to your designated approver.

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Onboarding

Email and Open a support ticket with the subject:
“New User Onboarding” to set up new users:
support@m-theorygrp.com & obt@m-theorygrp.com

Please include:

  1. New Employee’s Full Name
  2. Job Title/Position
  3. Start Date
  4. Required Resources (laptop, software, licenses, etc.)
  5. Desired Email Display Name

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Offboarding

Notify our Team for smooth offboarding:

support@m-theorygrp.com & obt@m-theorygrp.com
Step 1: Open a support ticket with the subject: “User Offboarding”
Step 2: Provide the following details:
  • Full Name of Departing Employee
  • Last Working Day / Departure Date
  • We'll handle the necessary access changes securely.

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You're All Set!

Key Contacts Recap:

Welcome aboard!

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We’re here to support your success.
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