Welcome to AutoTask Tutorials

M-Theory U > Lessons > Welcome to AutoTask Tutorials
Course Content
AutoTask Tutorials
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Welcome to AutoTask Tutorials
00:00
How To Open a Ticket in AutoTask
17:39
Triage, Queues, and SLAs in AutoTask
08:04
How To Book a Service Call in AutoTask
06:41
How to Log Time and Close a Ticket in AutoTask
08:00
Context Menu, Work List, Merge Tickets in AutoTask
08:52
AutoTask Best Practices *IMPORTANT READ*
00:00
Helpdesk Dispatch Calendar in AutoTask
03:01
Autotask Issue and Sub Issue Types
00:00
Client Ticket Portal Tutorial & SOP
03:07
M-Theory Client Portal
02:59
Helpdesk Ticket Life Cycle
00:00
M-Theory Templated Reports
16:00
Autotask Reporting Update
03:28
Autotask Setup for Gradient Billing
00:00
Helpdesk Training Quiz
00:00
Autotask Tutorials
About Lesson

 

Welcome to AutoTask Tutorials. On the right side panel you will find various instructional videos related to AutoTask. Click on a lesson to view the video and, if available, you will also see an accompanying PDF document which you can download.

 

For official training and certification from AutoTask, please click the link below:

https://www.kuniversity.kaseya.com/courses/introduction-to-autotask-psa-global

Please note you may need to enter your M-Theory email and register to access certain content.

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