Helpdesk Training Quiz

M-Theory U > Lessons > Helpdesk Training Quiz
Course Content
AutoTask Tutorials
0/16
Welcome to AutoTask Tutorials
00:00
How To Open a Ticket in AutoTask
17:39
Triage, Queues, and SLAs in AutoTask
08:04
How To Book a Service Call in AutoTask
06:41
How to Log Time and Close a Ticket in AutoTask
08:00
Context Menu, Work List, Merge Tickets in AutoTask
08:52
AutoTask Best Practices *IMPORTANT READ*
00:00
Helpdesk Dispatch Calendar in AutoTask
03:01
Autotask Issue and Sub Issue Types
00:00
Client Ticket Portal Tutorial & SOP
03:07
M-Theory Client Portal
02:59
Helpdesk Ticket Life Cycle
00:00
M-Theory Templated Reports
16:00
Autotask Reporting Update
03:28
Autotask Setup for Gradient Billing
00:00
Helpdesk Training Quiz
00:00
Autotask Tutorials
About Lesson

Please click the link below to access the Helpdesk Training:

https://forms.office.com/r/MzC3PLfG0E

Previous
Next